Description

Job Summary:

The Network Technician (3rd Shift) is responsible for monitoring, maintaining, and supporting the State of Alabama’s LAN/WAN networks, including voice and data circuits across a statewide multi-complex environment. This role involves applied technical work in data systems monitoring, incident response, and network troubleshooting to ensure service reliability and availability on a 24/7 operational support team.

Responsibilities:

• Monitor network alarms, alerts, and faults, responding promptly to maintain service reliability.
• Maintain and update ServiceNow records including incidents, requests, problems, configuration items, and change requests.
• Analyze network data using management systems, databases, and reports to identify and resolve equipment or service issues.
• Initiate trouble reports and coordinate corrective actions with maintenance or technical support personnel.
• Participate in shift work covering weekends and holidays as part of a 24/7 support team.
• Complete initial training on 2nd and 1st shifts before starting 3rd shift duties.

Required Skills & Certifications:

• Minimum 1 year experience in LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Strong customer service skills.
• Knowledge of voice and data circuits troubleshooting and research.
• Familiarity with incident ticketing systems such as ServiceNow or Remedy.
• High School Diploma or GED.

Preferred Skills & Certifications:

• CompTIA Network+ Certification

Key Skills

Education

Any Graduate