Description

Responsibilities

• Provide Tier 1 troubleshooting for wired and wireless network connectivity issues.
• Troubleshoot common network problems including physical connectivity, switch ports, Wi-Fi association, DHCP, DNS, VLAN, and basic IP addressing issues.
• Install, terminate, label, test, and troubleshoot Cat6/Cat6A Ethernet cabling.
• Perform cable runs between network closets, desks, access points, cameras, conference rooms, and other network-connected equipment.
• Test and certify network cabling using appropriate cable testing equipment.
• Install and replace wireless access points, switches, firewalls, routers, and other network equipment.
• Patch and organize network connections within MDFs and IDFs.
• Maintain clean rack layouts, patch panels, cable management, and network closets.
• Trace network connections and identify cabling, switch ports, patch-panel locations, and connected devices.
• Troubleshoot wireless connectivity issues including signal strength, access point availability, client connectivity, and basic RF-related problems.
• Assist with deployment and replacement of network equipment at offices and field locations.
  Validate connectivity following network installations or changes.
• Perform basic switch-port troubleshooting, including verifying link status, VLAN assignment, PoE status, and connected devices.
• Assist with troubleshooting cameras, printers, conference-room systems, access points, and other Ethernet-connected devices.
• Document completed installations, cable runs, network changes, and troubleshooting work.
• Update network diagrams, port maps, cable labels, and site documentation as needed.
• Coordinate with Network Engineers on escalated issues and execute remote troubleshooting steps under their direction.
• Identify recurring network problems and escalate findings with clear troubleshooting notes
• Maintain spare network equipment, cabling supplies, tools, and installation materials.
• Support new office and operational-site network deployments as needed.

Required Skills

• Working knowledge of Ethernet and Wi-Fi networking.
• Understanding of basic TCP/IP concepts including IP addresses, subnets, gateways, DHCP, and DNS.
• Basic understanding of VLANs and switch-port configuration.
• Ability to troubleshoot Layer 1 and basic Layer 2 network issues.
• Experience installing and troubleshooting Cat6/Cat6A cabling.
• Experience using cable testers, tone generators, and standard network installation tools.
• Comfortable installing and replacing switches, wireless access points, and other network equipment.
• Ability to troubleshoot both wired and wireless client connectivity.
• Comfortable working in network closets, equipment racks, ceilings, and other installation environments.
• Strong troubleshooting and problem-solving skills.
• Ability to clearly document work and escalate technical issues.

Preferred Qualifications

• 2+ years of experience in network installation, field networking, structured cabling, or network support.
• Experience with enterprise Wi-Fi and switching environments.
• Experience with Juniper or Juniper Mist networking equipment is a plus.
• Experience with Palo Alto, Peplink, or similar network equipment is a plus.
• Familiarity with Wi-Fi troubleshooting and basic RF concepts such as signal strength, interference, channel utilization, and AP coverage
• Familiarity with PoE and troubleshooting PoE-powered devices
• Experience supporting office buildouts or distributed network locations.
• Network+, CCNA, BICSI, or similar certifications are helpful but not required

Key Skills

Education

Bachelor's degree