Description

You will provide technical support for network and telecommunications infrastructure to ensure continuous service delivery in Owensboro, KY.

Responsibilities

• Support IP phones, voicemail, and telephony equipment including Cisco UC phones, analog devices, and video endpoints.
• Execute routine provisioning changes in the Cisco Call Manager environment, such as line additions, name changes, and call forwards.
• Maintain inventory and asset configuration documentation for network and IP phone equipment.
• Process RMAs for failed network and telephony hardware.
• Troubleshoot connectivity issues for printers and computers and assist Network Administrators with planned maintenance of Cisco Network and Call Manager environments.

Required Skills

• Minimum of 5 years of relevant experience in Network Design, VoIP, and Telecom.
• Experience managing Cisco Call Manager environments.
• Ability to resolve support requests via phone, email, in-person, or remote control.
• Strong analytical and problem-solving skills.
• High school diploma, GED, or higher.
• Participate in a 24/7 on-call rotation.

Preferred Skills

• Associate's degree in Computer Information Systems or a related field.
• Cisco CCNA Routing and Switching certification.
• Direct Cisco VoIP support experience.

Key Skills

Education

Any Gradute