Description

You will manage and maintain network voice infrastructure and endpoint devices.

Responsibilities

• Manage network voice infrastructure including Cisco Voice and Contact Center environments.
• Support on-premise and cloud contact center solutions such as Amazon Connect and InContact.
• Administer MS Teams and SBC configurations.
• Maintain endpoint devices including Polycom, Cisco SPA, and ATA.
• Coordinate technical support with OEMs during technology incidents.
• Perform data center hands-on support and fleet management tasks.
• Work flexible hours, including weekends and off-business hours as required.

Required Skills

• 8+ years of experience managing Network Voice infrastructure.
• Expertise in Cisco Voice and Voice Network management.
• Experience with MS Teams and Amazon Connect.
• Hands-on knowledge of InContact, Polycom, and SBC.
• Proficiency managing Cisco SPA and ATA endpoint devices.
• Knowledge of ITIL processes.
• Ability to perform data center physical touch/hands-on support.
• Degree in Computer Science or any graduate level qualification.

Preferred Skills

• Knowledge of Windows PowerShell for automation.

Key Skills

Education

Any Graduate