Description

You manage, design, configure, and troubleshoot Cisco Unified Communications systems.

Responsibilities

• Manage, design, and configure Cisco Unified Communications systems (CUCM, Unity, UCCX).
• Integrate, manage, and troubleshoot Verint call recording systems.
• Work within Avaya VoIP environments, performing design and troubleshooting.
• Diagnose and resolve complex voice and collaboration issues across network voice infrastructure.
• Coordinate with external vendors (Cisco, Bell, Avaya, Ribbon) for issue resolution.

Required Skills

• 10+ years of experience in network voice administration focusing on Cisco technologies.
• In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
• Experience with Verint call recorder integration and troubleshooting.
• Strong understanding of Avaya VoIP systems and analog telephony.
• Extensive knowledge of data networking concepts, specifically routing and switching.
• Demonstrated hands-on expertise with Cisco VoIP products and VG400 series Gateways.
• Proven ability to troubleshoot complex connectivity and analog telephony issues independently.
• Strong organizational skills and ability to manage multiple projects under pressure.

Key Skills

Education

Any Gradute