Description

You will manage and troubleshoot large-scale Cisco voice networks and unified communications infrastructure.

Responsibilities

• Analyze, configure, and troubleshoot Cisco voice networks and SIP/MGCP/H323 logs.
• Manage day-to-day incidents and problem management functions across the team.
• Configure analog gateways, phones, and media resources based on specific requirements.
• Report on KPI governance and perform data analysis trends for senior stakeholders.
• Implement efficient policies and processes while identifying automation opportunities.

Required Skills

• 5+ years of experience in voice engineering.
• Expertise in Cisco Unified Communication products including CUCM (11.5+), CUC (11.5+), and Cisco Emergency Responder (11.5+).
• Proficiency with SIP Trunks, E1/T1 (CAS, CCS), FXS/FXO, and gateway protocols (H323, SIP, MGCP, SCCP).
• Experience with IM Presence, Jabber, and Cisco SIP/SCCP phone registration.
• Working knowledge of UCS machines, ESXi, and CIMC.
• Knowledge of Webex Control Hub and Cisco Cloud voice infrastructure.
• Hands-on experience with LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, EtherChannel, and HSRP.
• CCNA and CCNP in Cisco Voice Collaboration certification.
• Ability to troubleshoot recording servers such as Nice Perform (4.5+) or Higher Ground.

Preferred Skills

• CCIE Written or Lab certification.

Key Skills

Education

Any Gradute