Description

Required Skills 

 

• L3 production support for Cisco Unified Communications:
• Troubleshoot call routing issues, DTMF problems, codec negotiation, one-way audio, intermittent call drops, PSTN reachability, and endpoint/device registration issues.
• Perform operational changes: dial plan updates, route patterns, partitions/CSS, translation patterns, device pools, voicemail configurations (as applicable).
• Drive Incident/Problem/Change lifecycle and provide RCA for major incidents.
• Collaborate with Vendor for end-to-end call flow troubleshooting.
   

Must-Have Skills

 

• Strong hands-on experience with CUCM, CUC, and UCCX support.
• Solid understanding of SIP/RTP, voice routing/dial plans, and troubleshooting using logs/traces

Key Skills

Education

Any Gradute