Description

You provide Level 3 support for contact center platforms, manage Cisco Voice infrastructure, and handle hardware installation and application testing.

This role is remote.

Responsibilities

• Manage Cisco Contact Center platforms, including routing, reporting, CVP, and UCM integration.
• Install, configure, and test hardware and applications according to design specifications.
• Perform engagement activities including hardware installation and application testing.
• Interface with technical and business stakeholders to support complex engagements post-implementation.
• Provide Level 3 support for Aceyus, eWFM, and Noble dialer applications.

Required Skills

• Extensive experience with Noble or outbound dialer systems.
• Hands-on experience with eWFM or Workforce Management applications.
• Deep understanding of VoIP and SIP protocols.
• Proficiency in data analytics and reporting.
• Working knowledge of SQL for data management.
• Experience managing Cisco Contact Center platforms.
• Strong knowledge of Telecommunications and Contact Center environments.

Preferred Skills

• Experience integrating UCMS with third-party data systems.

Key Skills

Education

ANY GRADUATE