Description

Responsibilities

• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network and systems problems, independently or as part of a team.
• Perform other duties as assigned.

Qualifications

• Required
  • Active Cisco CCNP Service Provider certification
  • 5 or more years of experience in a service provider network role, with strong knowledge of optics
  • Proven track record of successfully troubleshooting complex network issues
  • Proficiency with Cisco NCS, Nexus, ASR 1K and 9K equipment
  • Strong working knowledge of VRF technology
  • In-depth understanding of routing protocols: IS-IS, OSPF, BGP, and MPLS
• Preferred
  • Experience with Nokia and Juniper service provider level platforms
  • Familiarity with SD-WAN, cloud networking, and network security concepts
  • Background using IT Service Management tools, with ServiceNow experience
  • Proficiency with Microsoft 365 tools (Outlook, Word, Excel)

Key Skills

Education

Any Graduate