Description

You will monitor the AT&T Esinet (Emergency Services Internet Network) within a 24/7 Network Operations Center.

Responsibilities

• Monitor the Esinet to ensure continuous network availability.
• Troubleshoot network issues and identify technical resolutions from a central location.
• Provide incident response and communicate updates to site technicians and customers.
• Track technical problems through to full resolution while maintaining SLAs.
• Maintain organized documentation regarding network incidents and system status.

Required Skills

• 3 to 5 years of experience in Information Technology or Computer Science.
• Proficiency with Cisco, Juniper, VMWare, or Microsoft vendor products.
• Working knowledge of systems firewalls, switches, and networking protocols.
• Understanding of operating systems, anti-virus, and backup technologies.
• Knowledge of network cabling, network classification, and network topology.
• Strong technical writing skills for maintaining system documentation.
• Ability to manage multiple support cases simultaneously.

Preferred Skills

• Experience working within a NOC environment.
• Hands-on experience with VOIP technologies.

Key Skills

Education

Any Graduate