Description

You will monitor network stability and performance within a 24/7 Network Operations Center, primarily managing the AT&T Esinet environment.

This role is on-site.

Responsibilities

• Monitor AT&T Esinet and core network infrastructure to ensure stability and performance.
• Troubleshoot network issues from a central location and identify effective resolutions.
• Provide incident response and communicate status updates to site technicians and customers.
• Track technical problems through to full resolution while maintaining current SLAs.
• Maintain organized documentation of all incidents, network changes, and technical writing.

Required Skills

• 3 to 5 years of experience in Information Technology or Computer Science.
• Hands-on experience with Juniper, VMWare, Microsoft, or Cisco technologies.
• Strong understanding of networking protocols, operating systems, and network topology.
• Knowledge of system firewalls, switches, anti-virus solutions, and backup systems.
• Understanding of network cabling standards and network classification.
• Proven ability to manage multiple support cases simultaneously under pressure.
• Strong technical writing skills for creating clear documentation.

Preferred Skills

• Experience with VOIP technologies.
• Previous experience working in a NOC environment.

Key Skills

Education

Any Graduate