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Network/Telecom Specialist

My3Tech

 

Winston-Salem, NC 27105, USA

Posted On: 2 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: NCDOT - Network/Telecom Specialist FS5
Tenure: No Preference/Any
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Description

You will monitor network stability and performance within a 24/7 Network Operations Center, primarily managing the AT&T Esinet environment.

This role is on-site.

Responsibilities

  • Monitor AT&T Esinet and core network infrastructure to ensure stability and performance.
  • Troubleshoot network issues from a central location and identify effective resolutions.
  • Provide incident response and communicate status updates to site technicians and customers.
  • Track technical problems through to full resolution while maintaining current SLAs.
  • Maintain organized documentation of all incidents, network changes, and technical writing.

Required Skills

  • 3 to 5 years of experience in Information Technology or Computer Science.
  • Hands-on experience with Juniper, VMWare, Microsoft, or Cisco technologies.
  • Strong understanding of networking protocols, operating systems, and network topology.
  • Knowledge of system firewalls, switches, anti-virus solutions, and backup systems.
  • Understanding of network cabling standards and network classification.
  • Proven ability to manage multiple support cases simultaneously under pressure.
  • Strong technical writing skills for creating clear documentation.

Preferred Skills

  • Experience with VOIP technologies.
  • Previous experience working in a NOC environment.

Education

Any Graduate

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