Description

You will manage and maintain the NICE CXone cloud contact center ecosystem, including Studio configurations, workflows, and end-to-end troubleshooting.

This role is on-site.

Responsibilities

• Develop and maintain NICE CXone Studio configurations and complex workflows.
• Program and troubleshoot web service API calls.
• Manage ACD, IVR, Auto Dialer, and Omni-channel components.
• Troubleshoot end-to-end call center application issues, including browser-based interactions in Chrome and Edge.
• Monitor and optimize WFM, Interaction Analytics, and POCs.

Required Skills

• 5+ years of experience with NICE InContact CXone (ACD, IVR, Auto Dialer, Omni-channel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant).
• 3+ years of hands-on experience with NICE CXone Studio.
• 4+ years of programming experience in C#, C++, Java, JavaScript, or Python.
• 5+ years of experience developing, maintaining, and troubleshooting web service API calls.
• Knowledge of intersystem networking and data traffic flow between components.
• Ability to troubleshoot web-based application issues within Salesforce or Microsoft Dynamics.

Preferred Skills

• Experience with Contact Center Dashboard creation.
• Experience working with Salesforce.

Key Skills

Education

Any Graduate