Description

NICE CXone Contact Center – Senior Developer

Hybrid

Pune, Maharashtra

Contract to Hire

Working hours:- 3:00 pm IST – 12:00 Midnight / 5 pm IST – 2 am IST (will be decided)

iitjobs is looking for a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)

Responsibilities:

• Confident in a client-facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build call flow designs that interact with backend systems using application program interfaces (API).
• Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for the application development
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Skills:

• 6+ years of hands-on experience of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio)
• 4+ years of hands-on experience of NICE CXone Studio experience 
• Working Knowledge of ProactiveXS and CXone Dialer Configurations
• 4+ years of experience in programming in one or more of the following software languages: C#, C++, Java, JavaScript, Python
• 5+ years of hands-on experience to develop, maintain, and troubleshoot webservice API calls 

Desired:

• Experience in Contact Center Dashboard Creation
• Experience with Salesforce Marketing Cloud
• Experience with AcuCall Contact Center Solutions
• Base knowledge of intersystem networking, and data traffic flow between components.
• NICE CXone Certification.

Thanks and Regards,

Janaki
iitjobs, Inc. 

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Interested candidates, please share your resumes with janaki@iitjobs.com

Key Skills

Education

Not specified