Description

You will manage and support NICE CXone contact center cloud infrastructure.

Responsibilities

• Configure and maintain NICE CXone components including ACD, IVR, Auto Dialer, and OMNIChannel.
• Develop and manage workflows using NICE CXone Studio.
• Build, maintain, and troubleshoot web service API calls.
• Utilize Interaction Analytics, WFM, and Auto Attendant to optimize contact center performance.

Required Skills

• 5+ years of experience with NICE InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs, and Auto Attendant).
• 3+ years of experience specifically with NICE CXone Studio.
• 5+ years of experience developing and troubleshooting web service API calls.
• 4+ years of programming experience in C#, C++, Java, JavaScript, or Python.
• Proficiency in at least one of the following: C#, C++, Java, JavaScript, or Python.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Graduate