Description

Key Skills: Genesys Cloud CX, NICE Actimize, ivr, CX, NICE CXone, IVR Development, Contact Centre Technology, ipv4/v6, MPLS, BGP, QOS, Cisco IOS-XR and Nokia TMOS

Roles and Responsibilities:

• Develop and support NICE CXone and Genesys Cloud CX solutions for contact center operations.
• Design, build, and maintain IVR applications, call flows, and routing configurations.
• Work with business and technical teams to gather requirements and deliver solutions.
• Integrate contact center platforms with CRM systems and third-party applications.
• Troubleshoot and resolve issues related to IVR, telephony, and contact center services.
• Monitor system performance and implement improvements to enhance customer experience.
• Support network connectivity and voice infrastructure environments.
• Create technical documentation and follow development best practices.
• Collaborate with cross-functional teams in an Agile environment.
• Provide guidance and support to junior team members.

Skills Required:

• Strong experience with NICE CXone and Genesys Cloud CX.
• Good knowledge of IVR development and contact center technologies.
• Experience with NICE Actimize and customer experience (CX) platforms.
• Understanding of SIP, telephony, and voice solutions.
• Knowledge of IPv4/IPv6, MPLS, BGP, QoS, Cisco IOS-XR, and Nokia TMOS.
• Experience with API integrations and system troubleshooting.
• Familiarity with Agile methodologies and CI/CD processes.
• Strong communication and problem-solving skills.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Relevant NICE CXone, Genesys, or Cisco certifications are preferred

Key Skills

Education

Any Graduate