Description

Design, develop, and manage NICE inContact Cloud solutions, focusing on IVR call flows, SQL scripting, and system integrations.

Responsibilities

• Design and develop IVR call flows using inContact Studio.
• Write SQL scripts and custom APIs to support system functionality.
• Resolve technical issues and perform bug fixing within the cloud environment.
• Manage end-to-end call delivery and telecom workflows.
• Articulate technical designs to customers and maintain detailed documentation.

Required Skills

• 5+ years of experience working with NICE inContact Cloud solutions.
• NICE Studio Certification.
• Proficiency in IVR coding through inContact Studio.
• Ability to write SQL scripts.
• Hands-on experience using JIRA.
• Experience with SDLC and Agile methodologies.
• Knowledge of telecom call delivery processes.
• Experience with inContact Softphones (Max) and Salesforce integrations.
• Familiarity with inContact Call back tools, Quality Management, or Speech Analytics.

Preferred Skills

• Experience with custom scripting for API creation.

Key Skills

Education

Any Graduate