Description

You will manage video infrastructure incidents and outages within a 24x7x365 environment. You work a 2:00 pm – 12:30 am EST schedule, four days a week, with availability for weekends and corporate holidays.

Responsibilities

• Monitor, triage, and resolve video incidents and outages.
• Perform third-level troubleshooting and execute break-fix actions on video infrastructure.
• Escalate issues to fourth-level subject matter experts when necessary.
• Coordinate with other NOC tier support groups to ensure resolution.
• Document detailed summaries for all incident and outage tickets.

Required Skills

• 5+ years of experience in NOC administration or video support.
• Hands-on experience with Linear and Unicast video systems.
• Strong understanding of QAM and IP-based video networks.
• Proven ability to troubleshoot complex video infrastructure.
• Experience performing third-level incident triage.
• Degree in any field.

Key Skills

Education

Any Graduate