Description

You will manage network traffic anomalies and coordinate incident resolutions for communication services.

Responsibilities

• Investigate and troubleshoot SMS/MMS, Voice, and Identity alerts related to network traffic anomalies.
• Own and coordinate service-impacting incidents with international carriers, providers, and internal teams from detection to resolution.
• Analyze maintenance notifications from carriers to assess service impact and communicate mitigation strategies.
• Develop projects to enhance internal documentation, processes, and workflows through automation and knowledge base creation.

Required Skills

• 5+ years of experience in a Network Operations Center (NOC), Customer Support, or Routing role within telecommunications or communication services.
• Hands-on experience with SMS/MMS (SMPP, SS7) or Voice (VoIP, SIP, RTP) technologies.
• Solid understanding of fundamental IP networking principles.
• Proficiency in written and spoken English.
• Strong ability to articulate technical issues to both technical and non-technical audiences.
• Experience with DataDog, Kibana, Zendesk, or ServiceNow.

Preferred Skills

• ITIL Foundation certification.
• Experience with data analysis tools such as Looker.
• Experience with ticketing systems like Jira.
• Proficiency in scripting languages or general software development.

Key Skills

Education

Any Graduate