Description

You will monitor network performance and manage incident response within a global infrastructure environment.

Responsibilities

• Monitor network performance, respond to alerts, and troubleshoot issues to meet SLA response times.
• Document and track incidents, resolutions, system changes, and technical playbooks.
• Collaborate with data center teams for physical device troubleshooting and work with vendors to manage Cisco RMAs and cases.
• Perform routine system checks, maintenance, and updates to ensure optimal network performance.
• Participate in an on-call rotation for after-hours support and incident response.

Required Skills

• 5+ years of experience in a NOC or network support role.
• Strong knowledge of networking principles including TCP/IP, DNS, and DHCP.
• Hands-on experience with monitoring tools such as ServiceNow, Solarwinds, Dynatrace, and Alertiste.
• Experience with incident management and ITIL standards.
• Proficiency in troubleshooting enterprise networks and managing security protocols.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Knowledge of cloud services including AWS and Azure.
• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification.

Key Skills

Education

Bachelor's degree