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NOC Engineer

VDart

 

Jackson, MI, USA

Posted On: Just posted
Experience: 4+ years
Availability: Hybrid
Openings: 1
Category: NOC Engineer
Tenure: Contract - Corp-to-Corp
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Description

You monitor and escalate critical production events, owning the incident management release pipeline to ensure timely resolution.

This role is on-site.

Responsibilities

  • Monitor and escalate critical application events according to the Statement of Work.
  • Own the Severity 1 communications bridge and manage the ticket lifecycle through resolution.
  • Notify customers and service teams regarding Severity 1 events and provide status updates.
  • Generate and publish application performance reports.
  • Create and document system processes, tasks, and network documentation.

Required Skills

  • 4+ years of experience supporting event monitoring.
  • Hands-on experience with alert monitoring tools such as HP Open View Operations, SolarWinds, or SiteScope.
  • Experience with ITSM tools, specifically ServiceNow.
  • Knowledge of Cisco, Aruba, Juniper Mist, and Meraki wireless technologies.
  • Understanding of SDN technology, including SDWAN, NSX, or similar.
  • Proficiency in Layer 2 and Layer 3 network concepts and routing protocols like OSPF and BGP.
  • Experience troubleshooting WAN networking and connectivity issues.
  • Knowledge of Cisco IOS, Juniper JUNOS, and Palo Alto firewalls.

Preferred Skills

  • SAP monitoring experience using SolMan or CA Wily.

Education

Bachelor's degree

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