Description

You will provide fundamental support for network infrastructure and monitor all network systems to ensure efficient service restoration.

Responsibilities

• Monitor network infrastructure and react to alarms to identify and triage issues impacting subscribers.
• Track, escalate, and document system problems using the Remedy ticket tracking system.
• Provide hourly updates to the Outage Board and notify Command Center/ROC offices as required.
• Communicate with customers to gather technical details during outages and guide them through troubleshooting procedures.
• Collaborate with NOC Tier Support, Contact Centers, and technical teams to diagnose issues involving Network Backbone, RF Plant, and video infrastructure.

Required Skills

• 5+ years of experience in a network operations environment.
• Hands-on experience with Network alarm monitoring.
• Working knowledge of TCP/IP and DHCP.
• Experience with Cisco routers and switches.
• Proficiency in using Remedy for ticket tracking and incident management.
• Ability to analyze raw data and reports to identify call and outage trends.
• Strong verbal communication skills for inter-departmental escalation and customer interaction.
• Availability to work the night shift, Friday through Tuesday (3PM-11:30 PM).

Key Skills

Education

ANY GRADUATE