Description

You will design, develop, and maintain serverless Node.js applications on AWS Lambda to power customer interactions within an AWS-based contact center platform.

This role is hybrid.

Responsibilities

• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms, CRM systems, databases, and third-party APIs.
• Create reusable Lambda services for authentication, routing, and case management.
• Develop RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices and optimize application performance and scalability.

Required Skills

• 5+ years of Node.js development experience.
• Hands-on experience developing and deploying AWS Lambda functions.
• Experience with Amazon Connect and/or Amazon Lex.
• Strong knowledge of REST APIs, JSON, and microservices architectures.
• Proficiency with AWS services: API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
• Experience using Git and GitHub for source control and CI/CD pipelines.
• Ability to troubleshoot production issues and debug complex serverless applications.

Preferred Skills

• Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform).
• Experience integrating with CRM platforms such as Salesforce or ServiceNow.
• AWS Developer Associate or AWS Certified Solutions Architect certification.

Key Skills

Education

Any Graduate