Description

You will design, develop, and maintain serverless applications on AWS Lambda that power customer interactions within an AWS-based contact center platform.

This role is remote.

Responsibilities

• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms, CRM systems, databases, and third-party APIs.
• Create reusable Lambda services for authentication, routing, customer identification, and case management.
• Implement secure coding practices, including encryption, authentication, and data protection controls.
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.

Required Skills

• 5+ years of Node.js development experience.
• Hands-on experience developing and deploying AWS Lambda functions.
• Strong knowledge of RESTful APIs, JSON, and microservices architectures.
• Experience with AWS services: API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
• Experience with Amazon Connect and/or Amazon Lex.
• Proficiency in Git and GitHub for source control and CI/CD pipelines.
• Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience.

Preferred Skills

• Experience troubleshooting production issues and optimizing application performance and scalability.
• Ability to develop automated unit, integration, and regression tests for serverless applications.

Key Skills

Education

Any Graduate