Description

Manage Exchange Online hybrid environments and provide L3 support for complex mail flow, security, and identity issues.

This role is on-site.

Responsibilities

• Resolve complex issues regarding mail flow, mailbox access, transport rules, and Exchange Online Protection (EOP).
• Develop PowerShell scripts to automate bulk operations and administrative tasks.
• Manage hybrid configurations involving Exchange Online and Exchange On-Prem.
• Perform root cause analysis and implement permanent fixes for recurring technical issues.
• Handle escalations from L1 and L2 teams to ensure resolution within SLA.

Required Skills

• 5+ years of experience in Microsoft 365 administration.
• Expertise in Exchange Online architecture and services.
• Proficiency in PowerShell scripting for Exchange Online administration.
• Deep knowledge of Active Directory, Azure AD, and identity federation including ADFS and SSO.
• Experience with Proofpoint.
• Hands-on experience with anti-spam and anti-phishing policies.
• Technical proficiency in Microsoft 365 Security & Compliance Center.
• Strong troubleshooting skills for Outlook connectivity, OWA, MFA, and mobile device access.
• Experience with email security protocols including SPF, DKIM, and DMARC.

Preferred Skills

• Experience with SharePoint and OneDrive.

Key Skills

Education

Any Graduate