Description

You will manage and support a hybrid Exchange environment consisting of vendor-managed and on-premises infrastructure.

Responsibilities

• Manage Exchange environments by performing monitoring, incident handling, change processing, and firewall checks.
• Execute regular maintenance tasks including patching, backups, and monthly consumption analysis.
• Lead major incident management by communicating with stakeholders and performing root cause analysis.
• Act as the primary escalation point for vendor-supported Exchange environments and coordinate project transitions into production.
• Develop and maintain technical documentation, including knowledge base articles and process guides.

Required Skills

• 3 to 10 years of professional experience, with at least 3 years specifically in L2/L3 Exchange support.
• Hands-on experience with Exchange 2010, 2013, 2016, and Exchange Online.
• Proficiency in Exchange troubleshooting.
• Strong understanding of TCP/IP networking.
• Experience using PowerShell for automation or administration.
• Ability to troubleshoot in-house developed scripts.
• Experience working with both internal teams and external vendors.

Key Skills

Education

Not specified