Description

You will provide Level 2/3 support across Microsoft 365 services.

Responsibilities

• Manage user accounts, groups, and licenses in Microsoft 365 and Azure AD.
• Troubleshoot email, collaboration, authentication, and sync issues across M365 services.
• Administer endpoint management using Intune/Endpoint Manager or similar MDM tools.
• Deploy applications, OS updates, and security patches to managed devices.
• Perform root cause analysis and maintain system documentation.

Required Skills

• 3–5 years of IT support or systems administration experience.
• Hands-on experience with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
• Azure Active Directory administration (users, groups, Conditional Access basics).
• Experience with MDM/endpoint tools (Intune strongly preferred).
• Strong knowledge of Windows 10/11, Office apps, VPNs, and basic networking.
• Proven troubleshooting skills and ability to resolve tickets within SLAs.
• Experience in hybrid AD / Azure AD environments.

Key Skills

Education

Any Gradute