Description

You will provide Level 2 and 3 support for Microsoft 365 services, managing user identities, endpoints, and resolving complex technical issues.

This role is hybrid.

Responsibilities

• Manage user accounts, groups, and licenses in Microsoft 365 and Azure AD.
• Troubleshoot email, collaboration, authentication, and sync issues across M365 services.
• Administer endpoint management using Intune or similar MDM tools to deploy applications and security patches.
• Perform root cause analysis and maintain system documentation for recurring issues.

Required Skills

• 3–5 years of IT support or systems administration experience.
• Hands-on experience with Microsoft 365 services including Exchange, Teams, OneDrive, and SharePoint.
• Azure Active Directory administration for users, groups, and Conditional Access policies.
• Experience with MDM/endpoint tools, with Intune strongly preferred.
• Strong knowledge of Windows 10/11, Office applications, VPNs, and basic networking.
• PowerShell scripting capabilities for automation and administration.
• Proven troubleshooting skills with the ability to resolve tickets within SLAs.
• Experience operating in hybrid Active Directory and Azure AD environments.

Key Skills

Education

Any Gradute