Description

What You'll Do:

• Design, implement, and maintain enterprise observability solutions across infrastructure, platforms, and applications.
• Develop and manage dashboards, alerts, monitoring policies, and service health metrics using Grafana and related tools.
• Monitor system performance, availability, and reliability to ensure seamless business operations.
• Investigate production incidents, perform root cause analysis, and drive timely issue resolution.
• Create and maintain operational runbooks, support documentation, and standard operating procedures.
• Collaborate with engineering, cloud, infrastructure, security, and application teams to improve platform resilience.
• Implement automation solutions to reduce manual tasks and improve operational efficiency.
• Drive reliability engineering initiatives focused on availability, scalability, and performance optimization.
• Apply IAM policies, access governance controls, and security best practices across supported environments.
• Support change management, release activities, and production readiness assessments.
• Analyze service trends and proactively identify opportunities for performance and reliability improvements.
• Participate in incident response, problem management, and service improvement initiatives.
• Ensure compliance with enterprise security, governance, and operational standards.

Expertise You'll Bring:

• 5–8 years of experience in Observability, Site Reliability Engineering, Production Support, Cloud Operations, or Platform Engineering.
• Strong hands-on expertise in IAM, SRE practices, and Grafana.
• Experience with monitoring, logging, alerting, and observability platforms.
• Strong understanding of application performance monitoring and infrastructure monitoring concepts.
• Experience investigating production issues, conducting root cause analysis, and implementing preventive measures.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with automation and scripting using Shell Scripting, Python, PowerShell, or similar technologies.
• Understanding of incident management, problem management, and IT service management processes.
• Experience with DevOps practices, CI/CD pipelines, and operational excellence methodologies.
• Knowledge of security, access management, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working in Agile and cross-functional delivery environments.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Strong ownership mindset with a focus on customer experience, reliability, and operational excellence

Key Skills

Education

Any Graduate