Description

You will manage and support Office 365 environments and related technical infrastructure.

Responsibilities

• Perform technical troubleshooting across Windows OS and Microsoft SQL Server environments.
• Manage incident and change management processes using ServiceNow and Confluence.
• Oversee disaster recovery and business continuity planning.
• Handle vendor management and monitor systems using Solarwinds and BOTs.
• Maintain documentation within ServiceNow and Confluence.

Required Skills

• 5+ years of relevant technical experience.
• Proficiency with Office 365 and Microsoft Office.
• Hands-on experience with Microsoft SQL Server.
• Strong knowledge of Windows OS.
• Experience with ServiceNow and Confluence for documentation and ticketing.
• Understanding of networking, including firewalls, IP segmenting, and whitelisting.
• Knowledge of IIS and disaster recovery protocols.
• Background in banking or consumer lending business lines.

Preferred Skills

• Experience with Apache Tomcat.

Key Skills

Education

Any Graduate