You will manage and support Office 365 environments and related technical infrastructure.
Responsibilities
- Perform technical troubleshooting across Windows OS and Microsoft SQL Server environments.
- Manage incident and change management processes using ServiceNow and Confluence.
- Oversee disaster recovery and business continuity planning.
- Handle vendor management and monitor systems using Solarwinds and BOTs.
- Maintain documentation within ServiceNow and Confluence.
Required Skills
- 5+ years of relevant technical experience.
- Proficiency with Office 365 and Microsoft Office.
- Hands-on experience with Microsoft SQL Server.
- Strong knowledge of Windows OS.
- Experience with ServiceNow and Confluence for documentation and ticketing.
- Understanding of networking, including firewalls, IP segmenting, and whitelisting.
- Knowledge of IIS and disaster recovery protocols.
- Background in banking or consumer lending business lines.
Preferred Skills
- Experience with Apache Tomcat.