Description

You will manage visitor experiences and lead operational activities across multiple sites.

This role is on-site.

Responsibilities

• Lead tours and theater activities for groups of up to 200 attendees.
• Deliver scripted material and approved messaging to guests with high accuracy.
• Facilitate ticket purchases, guest briefings, and theater technical assignments.
• Assist visitors with wayfinding and general services at both the Future of Flight and Everett Factory sites.
• Monitor and report safety issues while assisting with guest evacuations during emergencies.

Required Skills

• 4+ years of experience in customer service and communication roles.
• 1+ years of experience in presenting, training, teaching, or acting in client-facing environments.
• Strong verbal and written communication skills in English.
• Ability to memorize and deliver extensive scripted content.
• Capacity to speak intermittently for up to 90 minutes at a time, multiple times daily.
• Ability to stand or walk for up to six hours per shift.
• Availability to work a Thursday through Monday schedule, including early mornings, evenings, weekends, and holidays.
• Proficiency in rapid learning and information retention.
• Experience working effectively within a team environment.

Preferred Skills

• Six months of experience giving public tours or public speaking while representing a brand.
• Six months of experience using POS or event-related technology.
• Proficiency with Microsoft Office tools.

Key Skills

Education

Any Graduate