Description

You will manage the full lifecycle of desktop and mobile device support for a distributed workforce in Houston, TX.

Responsibilities

• Perform Windows OS imaging, installation, configuration, and automated deployments via USB, including remediation of deployment failures.
• Administer Exchange Online, Office 365, Office 365 ProPlus, and resolve Skype for Business operational issues.
• Manage SharePoint site creation, templates, and access permissions for migrated file share contents.
• Handle OneDrive access and storage issues, including secure wipe and asset disposal processes.
• Enroll and manage BYOD Android/iOS devices via Intune and support roaming users under security constraints.

Required Skills

• 10+ years of experience in IT service management and desktop support.
• Hands-on knowledge of SCCM, Group Policy, and Active Directory.
• Proficiency with ServiceNow for ticketing and asset inventory management.
• Experience with Intune/Mobile Device Management (MDM) for iOS and Android.
• Ability to coordinate hardware/software requests and maintain buffer stock.
• Understanding of IT Service Management processes and break-fix support.

Key Skills

Education

Any Graduate