Description

Key Skills: IAM, OKTA, OAuth and OpenID Connect, SAML, Tech Support

Roles and Responsibilities:

Okta Operations & User Lifecycle Management

• Provide L2/L3 operational support for Okta IAM platform
• Manage user lifecycle processes including joiner, mover, and leaver (JML)
• Support user provisioning and de-provisioning, group memberships, and role assignments
• Maintain and support Okta Universal Directory, groups, and attribute mappings
• Perform routine administrative activities in line with IAM policies and controls

Application & Integration Support

• Support application integrations with Okta using:
  • SAML
  • OIDC / OAuth
• Assist with new application onboarding, configuration, and troubleshooting
• Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA) configurations
• Work with application teams and vendors to resolve authentication and access issues

Incident Management & Troubleshooting

• Respond toproduction incidents related to Okta, SSO, MFA, and access issues
• Troubleshoot issues related to:
  • Authentication failures
  • Token/session issues
  • Group and attribute misconfigurations
• Participate in root cause analysis (RCA) and corrective action implementation
• Support on-call rotation, including off-hours and weekend support when required

Platform Maintenance & Security Operations

• Support platform hygiene, including cleanup of unused users, groups, and apps
• Assist with access reviews, audits, and compliance activities
• Monitor Okta logs and alerts for operational and security issues
• Ensure adherence to security standards and IAM best practices

Documentation & Process Support

• Create and maintain:
  • Operational runbooks
  • SOPs and troubleshooting guides
• Document standard configurations, known issues, and support procedures
• Continuously improveoperational efficiency through automation and process enhancements

Skills Required:

• 3-6 years of hands-on experience in IAM operations with strong Okta exposure
• Experience working in enterprise IAM / security operations environments

Technical Skills

• Strong hands-on experience with:
  • Okta Administration
  • Universal Directory
  • Groups, policies, and workflows
• Experience with:
  • SAML, OIDC, OAuth
  • SSO and MFA implementations
• Good understanding of:
  • IAM concepts
  • RBAC and least-privilege access
• Experience with PowerShell or scripting is a plus
• Familiarity with:
  • Azure AD / Entra ID (nice to have)
  • ITSM tools (ServiceNow preferred)

Education: Bachelor's degree in Computer Science, Information Technology, or equivalent experience

Key Skills

Education

Any Graduate