Description

You will design, develop, and configure Hyland OnBase ECM solutions specifically for Life Insurance claims processing. You own the end-to-end implementation of workflow and case management systems.

Responsibilities

• Build and enhance OnBase Workflow and Case Management for claims intake, validation, adjudication, approvals, and payouts.
• Configure document types, keywords, folders, life cycles, security, and retention policies aligned with life insurance compliance needs.
• Implement digital claims folders providing a unified view of claim documents, metadata, and workflow status.
• Integrate OnBase with core insurance systems, payment platforms, and policy administration systems via APIs.
• Perform unit testing, system testing, UAT support, resolve defects, and provide production support for workflow and performance issues.

Required Skills

• 8+ years of strong hands-on experience with Hyland OnBase ECM.
• Deep expertise in OnBase Workflow, Case Management, and Document Management.
• Experience with Unity Client, WorkView, Application Enabler, or OnBase APIs.
• Proven experience in Life Insurance claims processing and understanding of insurance core systems.
• Knowledge of OnBase security, records management, and retention policies.
• Experience with metadata-driven document retrieval, workflow rules, and exception handling.
• Ability to configure document capture and ingestion from multiple channels including scan, email, portals, and APIs.
• Strong analytical and problem-solving abilities with good communication and documentation skills.

Preferred Skills

• Exposure to insurance modernization or ECM transformation programs.
• Experience working in Agile or hybrid delivery models.

Key Skills

Education

Bachelor's degree