Description

You manage service scheduling and customer request fulfillment in a regulated environment.

Responsibilities

• Monitor and respond to customer requests to ensure compliance with Statement of Work and Service Level Agreement requirements.
• Schedule preventive maintenance, compliance activities, and OQ/PQ/validation tasks while coordinating with customer site requirements.
• Process equipment service requests and record all event activities accurately within the CMMS.
• Coordinate with service providers to communicate program information and ensure satisfactory service delivery.
• Follow up on completed service events to confirm resolution and customer satisfaction.

Required Skills

• Proficiency with OneSource and email support tools.
• Experience working within GMP or GXP environments.
• Strong customer handling skills and ability to establish rapport with technical personnel.
• Proficiency in Microsoft Office and word processing software.
• Demonstrated ability to manage time effectively and meet strict deadlines.
• Bachelor's degree with 2 years of experience, or an Associate's degree with 5 years of experience.

Preferred Skills

• Experience using SAP, ServiceMax, or Maximo.

Key Skills

Education

Bachelors degree