Description

Manage inbound customer inquiries and provide direct support to consumers. You will handle high volumes of calls, process payments, and maintain accounts while identifying upsell opportunities.

Responsibilities

• Handle inbound calls to address product or service inquiries.
• Process customer payments and perform general account maintenance.
• Manage multiple applications simultaneously to resolve user requests.
• Identify opportunities to up-sell customers to new products or services.

Required Skills

• Proven ability to manage high volumes of inbound calls.
• Strong verbal and written communication skills.
• Proficiency in reading and comprehending customer documentation.
• Experience with Microsoft Office, specifically Outlook, Word, and Excel.
• Basic PC keyboarding skills.
• Ability to multi-task across various software applications.
• Bachelor’s Degree.

Preferred Skills

• Previous experience working with CRM applications.
• Prior experience in a customer service role.

Key Skills

Education

Bachelor’s Degree