Description

Manage customer relationships and digital marketing strategies for the Professional Services product suite.

Responsibilities

• Act as the primary point of contact for customers, providing regular updates via phone and email regarding website and digital marketing campaign performance.
• Analyze campaign data and create web performance reports to provide actionable recommendations and next steps.
• Own the customer experience from start to finish, including resolving issues through root cause analysis and managing escalations independently.
• Communicate customer feedback, trends, and opportunities to department leaders to act as the voice of the customer.
• Mentor team members and serve as a subject matter expert during workshops and training projects.

Required Skills

• 5+ years of professional experience.
• Proven experience working directly with customers in a professional capacity.
• Proficiency in MS Office Suite, including Word, Excel, and PowerPoint.
• Strong verbal and written communication skills for polished customer interaction.
• Demonstrated ability to multitask, organize workflows, and make effective decisions.
• Experience in de-escalating customer issues and driving retention.
• Ability to maintain productivity and quality standards within set timeframes.

Key Skills

Education

Any Graduate