Description

You will provide Level 2 and Level 3 technical support for desktops, networks, and servers in a large-scale environment.

This role is on-site.

Responsibilities

• Deliver on-time support for VIP users via call, email, or in-person, including board meeting video conference setup.
• Diagnose and resolve software and hardware incidents and service requests.
• Install, configure, and upgrade hardware, mobile devices, printers, and peripheral equipment.
• Manage end-to-end desktop management, including physical movement of PCs and equipment.
• Execute data center tasks including racking, cabling, and HDD replacements.

Required Skills

• 5+ years of experience in IT support and service desk operations.
• Proficiency with Windows 7, 8, and 10.
• Hands-on experience with Microsoft Exchange 2010/2016 and O365.
• Practical knowledge of TCP/IP, MAN, WAN, and LAN technologies.
• Experience with VDI (VMWare) and Airwatch/MDM.
• Knowledge of Dell and HP hardware configurations.
• Experience using ServiceNow for ticketing.
• Familiarity with Ghost Imaging, standard build configurations, and basic SCCM.
• Understanding of ITIL best practices for Field Service operations.

Key Skills

Education

Any Graduate