Description

Manage day-to-day user support operations for IT Workplace Services at the customer HQ in Windsor Locks, CT.

This role is on-site.

Responsibilities

• Provide single-point local contact and VIP support for end users.
• Install, diagnose, repair, and maintain PC hardware and mobile devices.
• Upgrade and coordinate maintenance for video conferencing and other IT equipment.
• Deliver application support and foundational network troubleshooting.
• Collaborate with remote and external support teams to ensure optimal workstation performance.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency in troubleshooting hardware and software issues.
• Experience using SCCM for endpoint management.
• Hands-on experience with ServiceNow for incident management.
• Ability to provide application support.
• Foundational knowledge of network support.

Preferred Skills

• Degree or equivalent experience (Any Graduate).

Key Skills

Education

Any Graduate