Description

Provide onsite technical support and infrastructure maintenance for end users in Melbourne.

Responsibilities

• Manage the end-to-end lifecycle of service requests and incident reports from reception to resolution.
• Install, configure, and maintain IT infrastructure at various locations according to departmental strategy.
• Act as the Single Point of Contact (SPOC) by coordinating with third-party vendors and internal resolvers.
• Produce technical documentation, including routing and resolution scripts, to improve first-call resolution rates.
• Troubleshoot and repair ICT hardware, software, and network systems.

Required Skills

• 5+ years of experience in a similar onsite support role.
• Proven experience building, installing, and configuring Microsoft Standard Operating Environments (SOE).
• Working knowledge of Microsoft operating software and Microsoft Office applications.
• Hands-on experience with PC and laptop hardware troubleshooting.
• Understanding of corporate networking environments.
• Strong communication and stakeholder engagement skills.
• Ability to manage time effectively in a busy service desk environment.
• Technical qualification in IT or a related field.

Preferred Skills

• ITIL Foundation (or higher) certification.
• MCP certification.

Key Skills

Education

Any Graduate