Manage and mentor a team of approximately six infrastructure/network engineers.
Provide technical direction and remove blockers for the engineering team.
Support and oversee engineers on network and infrastructure upgrades.
Job Description/ Responsibilities:
Orchestrate deployments and maintenance (MCO): Coordinate technical interventions within the different teams. Ensure the operational readiness of projects in production. Manage risks, arbitrate technical decisions, and ensure compliance with performance criteria.
Manage support and incident handling: Supervise and resolve critical incidents under time constraints. Conduct root cause analyses (post-mortem). Propose and monitor improvement plans to prevent recurrence. Communicate crucial information to clients according to the severity of the event.
Industrialize processes and automation: Reduce manual tasks through scripting and orchestration tools. Write and maintain scripts/tools (Bash, Python, PowerShell, Ansible, Terraform). Design reproducible and secure environments (Infrastructure as Code).
Ensure quality: Control the conformity of deliverables to internal and contractual standards, Ensure that the implementation and monitoring of the supervision and monitoring of our services are always complete, accurate and up-to-date. Develop best practices with cross-functional teams.
Guarantee delivery and customer satisfaction: Serve as the primary technical contact. Analyze needs, validate commitments, and ensure transparent communication until project completion. Provide guidance and expertise to business and sales teams.
Linux - Coding, must have Linux commands, scripting - bash preferred
Networking - configuration, cisco, understands network protocols, config, set up, bring up a whole network
Openstack
Kubernetes
Technical Environments:
OS / Administration: Windows Server, Linux (RHEL/CentOS/Ubuntu)
Hardware & Virtualization: CPU/GPU Architectures, High-Performance Storage, HPC, etc.