Description

Key Responsibilities

Tier 3 Support & Incident Management: Provide escalated production support, root-cause troubleshooting, and issue resolution for OpenText Content Server in alignment with ITIL Incident, Change, and Problem Management processes.

Customization & Workflow Engineering: Design, build, and optimize custom Live Reports, Web Reports, automated workflows, and Smart UI components using REST APIs, jQuery, HTML5, CSS, and SQL.

Upgrades & Migration Execution: Lead technical execution for OpenText system patches, platform upgrades, migrations, and feature enhancements while maintaining platform stability.

Security & SSO Administration: Maintain system security controls, compliance mandates, and Single Sign-On (SSO) configurations in regulated enterprise environments.

Stakeholder Engagement & BAU Operations: Support business-as-usual (BAU) requests, partner with cross-functional IT groups, and participate in disaster recovery and major incident response procedures.

Required Technical Skills & Qualifications

Work Authorization & Location: US Citizen or Green Card Holder located in/near Chicago, IL (able to work in office 2 days/week: Tuesdays & Thursdays).

ECM Experience: 8+ years in ECM/EDMS application support and development.

OpenText Depth: 5+ years of direct, hands-on experience with OpenText Content Server (or recent depth in enterprise OpenText products like Documentum).

Development Stack: Proficiency in Live Reports, Web Reports, Smart UI customization, REST APIs, jQuery, HTML5, CSS, and SQL query tuning.

ITIL & Regulated Environments: Direct experience working within ITIL service frameworks and adhering to strict enterprise security standards.

Key Skills

Education

Any Gradute