Description

You bridge business users and technical staff to drive business process automation and system development, owning SDLC phases from planning through evaluation.

This role is on-site.

Responsibilities

• Elicit, document, and maintain functional and non-functional requirements as user stories.
• Develop and execute user acceptance test scripts and perform root cause analysis on system issues.
• Create and maintain business process flows, training materials, and system documentation.
• Coordinate with vendors and technical staff to ensure automated systems adhere to program policies and regulations.

Required Skills

• Bachelor's Degree from an accredited college or university.
• 4+ years of experience acting as a liaison between business users and technical staff on technology development projects.
• 2+ years of experience automating and documenting business processes.
• 2+ years of experience creating user stories with defined acceptance criteria in Jira, DevOps, Microsoft Project, or TFS.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables), Word, and PowerPoint.
• Intermediate experience with SharePoint and information databases.
• Strong ability to troubleshoot data discrepancies and understand data system interactions.
• Proven skill in communicating complex technical information to non-technical stakeholders.

Preferred Skills

• Certified Business Analyst Professional (CBAP), CCBA, or PMI-PBA certification.

Key Skills

Education

Bachelor's Degree