Description

You provide global application support within the Business Process Help Desk team, managing incidents and system modifications with minimal supervision.

This role is on-site.

Responsibilities

• Monitor mailboxes and track incidents using Remedy for reporting and support.
• Communicate system requirements and data modifications to business users and ITS staff.
• Perform research and troubleshooting with high attention to detail.
• Support special projects and handle multiple tasks as needed.
• Provide occasional extended support during nights, weekends, or holidays.

Required Skills

• Strong working knowledge of MS Office, including Word, Excel, PowerPoint, and Access.
• Proficiency in SQL.
• Familiarity with HTML.
• Experience with data research tools such as Refinitiv, Thomson Reuters, or Moody’s.
• Strong analytical skills and customer relationship management.
• Effective oral and written communication skills for interacting with diverse functional teams.
• Any graduate degree.

Preferred Skills

• Familiarity with ServiceNow or similar customer service ticketing applications.
• Big 4 professional experience.

Key Skills

Education

Any graduate