Description

Key Skills: ITIL, Operations Management, CATIA, ENOVIA, Stakeholder Management, Partner Management, Production Support, ServiceNow, Jira, Monitoring Tools (Dynatrace), Cloud (AWS / Azure), Incident Management

Roles & Responsibilities:

• Manage and support design and industrial engineering applications, especially Dassault Systemes tools like CATIA and ENOVIA.
• Drive performance, availability, and service quality for run and production support activities.
• Manage partner ecosystem, ensuring adherence to SLAs, quality standards, and service agreements.
• Lead transition management activities between build and run teams to ensure smooth handovers.
• Drive continuous process improvement initiatives to enhance operational efficiency and service delivery.
• Monitor application and infrastructure health using monitoring tools such as Dynatrace.
• Manage production incidents, service requests, and change activities using tools like ServiceNow and Jira.
• Collaborate with engineering, infrastructure, and business stakeholders for service improvements and issue resolution.
• Support cloud-based operations and optimization initiatives across AWS and Azure platforms.
• Ensure compliance with ITIL best practices and organizational governance standards.

Experience Required:

• 10 - 15 years of experience in IT Operations, Application Operations, or Engineering Application Support.
• Strong hands-on experience with CATIA, ENOVIA, or similar PLM / Engineering tools.
• Good experience in ITIL-based service management environments.
• Experience managing production support, incident management, and operational governance.
• Experience working with global stakeholders, vendors, and partner teams.
• Exposure to monitoring tools (Dynatrace or similar) and ITSM tools (ServiceNow, Jira).
• Basic to intermediate exposure to cloud platforms such as AWS or Azure is preferred.
• Strong leadership, communication, and stakeholder management skills.

Education: B.Tech M.Tech (Dual), B.E., B.Tech

Key Skills

Education

Any Graduate