Description

Operations Support Analyst responsible for business analysis, project management, and client reporting in a regulated environment.

Responsibilities

• Analyze and document current and future state of Client Reports, including client communication letters, notices, and confirms.
• Manage project plans, track follow-ups across departments, and provide status updates to steering committees.
• Collaborate with Legal and Compliance teams to secure sign-off on regulatory business requirements.
• Create User Acceptance Test scripts, business scenarios, and facilitate training sessions and webcast demos.
• Act as the primary liaison between business stakeholders and technology, advising on risks, costs, and delivery timelines.

Required Skills

• 5+ years of experience in Business Analysis, Project Management, and Operations Support.
• Proficiency in SQL environments and database queries.
• Strong command of Microsoft Office for documentation and reporting.
• Experience creating and managing project plans and client deliverables.
• Ability to work on multiple projects in parallel with proven time management skills.
• Clear and concise written and verbal communication skills.
• Understanding of regulatory business requirements and compliance processes.

Key Skills

Education

Any Graduate