Description

Support Gemini Credit Card operations through workflow coordination, customer servicing, and cross-functional problem solving.

This role is on-site.

Responsibilities

• Coordinate workflows and perform recurring financial and operational tasks to ensure execution accuracy.
• Triage customer tickets to appropriate departments and collaborate with Engineering, Compliance, and Credit Risk to resolve issues.
• Investigate customer incidents and compliance issues to inform stakeholders and support incident commanders.
• Analyze customer interaction data to drive process enhancements and manage related projects to completion.
• Balance multiple shifting priorities in response to changing business demands and regulatory requirements.

Required Skills

• 1-2 years of experience in a Customer Support capacity or equivalent.
• Proficiency with data tools such as SQL, Looker, or Tableau.
• Strong analytical acumen and a data-driven mindset.
• Proven ability to solve complex problems from end-to-end.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to work quality.
• Strong organizational and time management skills.
• Availability to provide on-call support for customer issues outside of standard business hours.

Preferred Skills

• Experience using Zendesk or similar ticketing systems.
• Proficiency in G Suite and reporting platforms like Looker or Tableau.
• Ability to work with minimal supervision.

Key Skills

Education

Any Graduate