Description

You will manage technical support operations and system troubleshooting to maintain service standards.

Responsibilities

• Troubleshoot and resolve technical issues by identifying root causes and implementing solutions within SLA requirements.
• Work directly with users to resolve tickets, providing regular updates and maintaining incident documentation.
• Perform application and system testing using Power BI.
• Configure no-code platforms and manage IT system settings.
• Apply estimation, planning, and risk management principles to support project lifecycles.

Required Skills

• 5+ years of professional experience in technical operations or support.
• Hands-on experience with ITIL Service Operation Framework.
• Proficiency in system testing and application testing.
• Experience with Power BI for testing and data tasks.
• Intermediate knowledge of Project Management Body of Knowledge (PMBOK).
• Competency in Scope Management and Risk Management.
• Ability to manage technical estimation and planning tasks.
• Degree in any discipline.

Key Skills

Education

Any Graduate