Description

• Providing day‑to‑day production support, issue triage, and root‑cause analysis across Oracle EBS R12 applications.
• Translating business needs into scalable technical and DevOps‑ready solutions, including customizations, reports, conversions, and third‑party integrations (Boomi, Edicom, Oracle ISG, APRO, Noetix, GL Wand).
• Monitoring and managing batch jobs, concurrent programs, R12 workflows, and automation pipelines; debugging PL/SQL, AP/PO Approvals, and workflow‑related issues.
• Implementing and managing CI/CD processes (build, deploy, automate) in collaboration with Development, Functional, and DBA teams.
• Ensuring system stability through performance tuning, proactive monitoring, observability dashboards, and automation improvements.
• Creating and maintaining technical documentation, SOPs, datafixes, monitoring scripts, deployment playbooks, supporting UAT and training needs.
• Collaborating across teams to uphold service quality, compliance, security, and audit requirements.

Required Skills & Experience:

• 10+ years of hands‑on experience in Oracle EBS R12 Technical support and DevOps.
• Strong expertise in SQL, PL/SQL, Oracle APIs, inbound/outbound interfaces, Unix commands, and shell scripting.
• Proficiency with:
  • Oracle Web ADI, Forms, Forms Personalization
  • AME, Oracle Workflow
  • BI Publisher, Oracle Reports, Noetix
• Technical & Ops Tools: WinSCP, PuTTY, TOAD, SQL Developer, Bitbucket, Jenkins, Splunk, Dynatrace, Remedy, Citrix
• Collaboration & Documentation: Confluence, SharePoint, JIRA
• Experience implementing DevOps practices such as CI/CD, automation, version control, monitoring, and configuration management.
• Hands‑on exposure to Jenkins, Bitbucket, and related build/deployment pipelines.
• Strong functional understanding of GL, AP, AR, FA, CM, Procurement.
• Experience managing Oracle Support SRs and participating in OWC sessions.
• Excellent communication and stakeholder‑management skills, with the ability to lead cross‑functional initiatives

Key Skills

Education

Bachelor's degree