Description

 Lead implementation and optimization of Workday HR Shared Services and HR Service Delivery solutions.

• Design and enhance employee and manager self-service capabilities to improve service efficiency and user experience.
• Support HR operating model transformation and shared services optimization initiatives.
• Standardize and streamline HR service delivery processes across global business units.
• Configure and maintain Workday Help and HR Service Delivery modules including case management, knowledge management, service catalog, workflows, and automated routing.
• Conduct requirements gathering, workshops, process assessments, and fit-gap analysis.
• Design scalable solutions aligned with HR and business objectives.
• Develop dashboards and reports covering case volumes, SLA performance, employee experience, and HR KPIs.
• Provide insights to HR leadership for improving operational efficiency.
• Manage Workday security roles, permissions, and ensure compliance with governance, audit, and data privacy requirements.
• Support HR risk management, compliance initiatives, and regulatory requirements.
• Lead SIT, UAT, regression testing, and deployment activities.
• Evaluate Workday releases and recommend adoption of new capabilities.
• Support production issues and drive continuous improvement initiatives.
• Act as a trusted advisor on HR service delivery best practices.
• Mentor junior consultants and support project delivery teams.

Qualifications:

• 8+ years of overall HR Technology or HCM consulting experience.
• 5+ years of Workday HR Shared Services, HR Service Delivery, or Workday Help experience.
• Experience delivering multiple end-to-end Workday implementations or transformation programs.
• Experience supporting global HR Shared Services organizations.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and consulting capabilities.
• Experience in Workday configuration, security, reporting, and workflows.
• Ability to work in fast-paced, enterprise environments

Key Skills

Education

Bachelor's degree